Shipping & Refund Policies

Order Processing:

1. 1. Shipping Methods and Timeframes:
      • • We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process.
      • • Standard Shipping: Estimated delivery time is 5 to 10 business days.
      • • Expedited Shipping: Estimated delivery time is 2 to 5 business days.
      • • Please note that delivery times may vary depending on your location and other factors beyond our control. We will provide tracking information for your order once it is shipped.

1. 1. Shipping Charges:
      • • Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping charges will be displayed during the checkout process.

1. 1. International Shipping:
      • • We do not provide international shipping. Our shipping are limited to US, Mexico, and Canada Only.

1. 1. Incorrect Address:
      • • It is crucial to provide accurate shipping information during checkout. Sizmax is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Please double-check your shipping details before placing an order.

1. 1. Shipping Delays:
      • • While we make every effort to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier-related issues. In such cases, we will communicate with you to keep you informed of any delays.

Refund Policy:

1. 1. General Refund Guidelines:
      • • We want you to be completely satisfied with your purchase from Sizmax. If you are not entirely happy with your order, we offer a 30-day refund or exchange policy from the date of delivery.

1. 1. Eligibility for Refunds:
      • • To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please retain the receipt or proof of purchase.

1. 1. Non-Refundable Items:
      • • Some products are non-refundable, including but not limited to personalized items, gift cards, and perishable goods.

1. 1. Refund Process:
      • • To initiate a refund or exchange, please contact our customer support team at sales@sizmax.com Provide your order number, a description of the issue, and any relevant photos, if applicable.
      • • Once your request is received and approved, you will be provided with instructions on how to return the item. Please ensure that the product is securely packaged to avoid damage during transit.

1. 1. Return Shipping:
      • • Customers are responsible for the return shipping costs, except in cases where the return is due to a manufacturing defect or an error on our part.

1. 1. Refund Processing Time:
      • • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 5 to 7 business days.

1. 1. Damaged or Defective Items:
      • • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional cost to you.

Note: This shipping and refund policy is subject to change without prior notice. Please refer to the latest version of the policy available on our website or contact our customer support for any updates or clarifications.